1.    What is something you often complain about?

2.    In your culture, is it common or acceptable to make complaints, or do people usually stay quiet?

3.    What does the phrase “cry over spilt milk” mean? Why do you think people sometimes "cry over spilt milk"? In your culture, are there any phrases similar to this?

4.    Have you ever had to make a complaint in a store or a restaurant? What happened?

5.    How do you feel when you need to make a complaint? Nervous, confident, or something else?

6.    What is something you used to complain about a lot but don’t anymore? Why?

7.    Would you prefer to make a complaint by phone or email?

8.    Have you ever received an apology after making a complaint? How did it make you feel?

9.    Have you ever complained to God? What happened?