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Part 1: New words:

  1. Appointment – A time to meet someone (e.g., doctor).
  2. GP (General Practitioner) – A family doctor who helps you when you are sick.
  3. Clinic – The place where the doctor works.
  4. Morning 6:00 AM to 12:00 PM. / Afternoon – From 12:00 PM to 6:00 PM.
  5. Available – Free, not busy.
  6. Reschedule – To change the time of an appointment.
  7. Cancel – To stop or change an appointment.
  8. Symptoms – What you feel when you are sick (e.g., cough, headache).
  9. Urgent – Something very important that needs fast action.
  10. A&E – part of the hospital where people go when they need urgent

Part 2: Key sentences

  1. "I’d like to make an appointment with the GP."
  2. "Is the doctor available this week?"
  3. "When is the next available appointment?"
  4. "Can I come in the morning/afternoon?"
  5. "I need to cancel my appointment."
  6. "Can I reschedule my appointment?"
  7. "Is this an urgent appointment?"
  8. "I have a cough/headache/fever."
  9. "Can I book an urgent appointment?"

Part 3: Dialogue

Receptionist: Hello, this is the clinic. How can I help you?
You: Hi, I’d like to make an appointment with the GP.
Receptionist: When would you like to come?
You: Is the doctor available this week?
Receptionist: The next available appointment is on Wednesday afternoon.
You: Can I come in the afternoon)?
Receptionist: Yes, the doctor is free at 2:00 PM.
You: Great, thank you!
Receptionist: You’re welcome. Have a nice day!